Contact Signature Care

Real People. Real Answers. Real Quality.

We are committed to providing excellent customer service to our members and providers. Below is a guide to help you contact the appropriate Signature Care department by telephone or mail.

Hours Are Monday - Friday 8:00 AM - 5:00 PM Unless Otherwise Noted

Department	Phone Number	Fax Number	For Questions About
Thank you for the opportunity to help you!
Customer Service 8:00 AM - 4:30 PM	260-373-9100	260-373-9004	Claims status for Signature Care members. Quote benefits (for Parkview employees only).
Provider Services	260-373-9080	260-373-9003	Update provider information, contracting, fee schedule, onsite survey, provider education
Medical Management	260-373-9030 or 800-666-6668	260-373-9040	Referral and Authorization, pre-certification when HPS is the utilization management firm.
Credentialing 8:30 AM - 5:00 PM	260-373-9050	260-373-9055	Credentialing and re-credentialing questions
Sales and Marketing	260-373-9017	260-373-9004	Employer, payor/broker or sales and marketing questions

To contact us from out of the area, please call Parkview Health Plan Services at:

1-800-666-4449

The extension for your contact is the last five digits of the department or staff person's telephone number.

Mailing Address

Send Signature Care paper claims and correspondence to:

Signature Care
P.O. Box 5548
Fort Wayne, IN 46895-5548

Physical Address

Parkview Signature Care is located at (Please do not send correspondence to this address):

Signature Care
10501 Corporate Drive
Fort Wayne, IN 46845

Electronic Claims

Send Signature Care electronic claims to (preferred method):

TK Software, Inc.

Please contact TK Software to set up electronic claims submission account:

info@tkSoftwareinc.com

(317) 228-0857

1-888-372-2808, or 1-888-835-2720

Alternatively, electronic claims can be sent to:

Emdeon (Formerly Web MD): 35162

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